Terms of Service

Welcome to CQC Navigator. These Terms of Service ("Terms") govern your use of our CQC compliance management platform and services. By using CQC Navigator, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using CQC Navigator, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you (either as an individual or on behalf of an entity) and CQC Navigator Ltd.

2. Service Description

CQC Navigator is a software-as-a-service (SaaS) platform designed to help healthcare organisations manage their CQC compliance requirements. Our services include:

• • CQC framework navigation and guidance
• • Evidence collection and management tools
• • Quality statement tracking and assessment
• • Document upload and organisation capabilities
• • Action item management and tracking
• • Compliance reporting and export functionality
• • Team collaboration features
• • Educational resources and best practice guidance

We reserve the right to modify, update, or discontinue any aspect of our services with reasonable notice to users.

3. User Eligibility

To use CQC Navigator, you must:

• • Be at least 18 years of age
• • Be authorised to enter into these Terms
• • Represent or work for a legitimate healthcare organisation
• • Provide accurate and complete registration information
• • Comply with all applicable laws and regulations

By using our services, you represent and warrant that you meet these eligibility requirements.

4. User Accounts

4.1 Account Creation

To access our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You are solely responsible for:

• • Maintaining the security of your login credentials
• • All activities that occur under your account
• • Immediately notifying us of any unauthorised access
• • Using strong passwords and enabling security features

4.3 Account Information

You must keep your account information current and accurate. We reserve the right to suspend or terminate accounts with incomplete or misleading information.

5. Permitted Use

You may use CQC Navigator for legitimate healthcare compliance purposes, including:

• • Managing CQC compliance requirements for your organisation
• • Collaborating with authorised team members
• • Storing and organising compliance documentation
• • Generating reports for internal use and CQC submissions
• • Accessing educational resources and guidance materials

All use must comply with applicable laws, regulations, and professional standards governing healthcare services in the UK.

6. Prohibited Use

You agree not to:

• • Use our services for any unlawful purposes
• • Upload malicious software, viruses, or harmful code
• • Attempt to gain unauthorised access to our systems
• • Interfere with or disrupt our services or servers
• • Share your account credentials with unauthorised individuals
• • Reverse engineer, decompile, or disassemble our software
• • Use our services to store or transmit inappropriate content
• • Violate any applicable laws or third-party rights
• • Create derivative works based on our platform
• • Use automated tools to extract data without permission

We reserve the right to investigate and take appropriate action against violations of these prohibitions.

7. Subscription and Payment

7.1 Subscription Plans

CQC Navigator offers various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.

7.2 Payment Terms

• • Subscription fees are payable in advance
• • Payments are processed securely through third-party providers
• • All prices are exclusive of applicable taxes
• • Late payments may result in service suspension

7.3 Refunds and Cancellation

You may cancel your subscription at any time. Refunds are provided in accordance with our refund policy:

• • 14-day free trial available for new users
• • Monthly subscriptions: No refund for partial months
• • Annual subscriptions: Pro-rated refunds within 30 days
• • Service will continue until the end of the billing period

7.4 Price Changes

We reserve the right to modify pricing with 30 days' advance notice to existing subscribers. Price changes will apply at your next renewal date.

8. Intellectual Property

8.1 Our Rights

CQC Navigator and all related materials are protected by intellectual property rights. We retain all rights, title, and interest in:

• • The CQC Navigator platform and software
• • Our trademarks, logos, and branding
• • Educational content and guidance materials
• • System architecture and algorithms
• • Documentation and user interfaces

8.2 Your Rights

You retain ownership of the content you upload to our platform, including:

• • Your organisation's evidence and documentation
• • Custom assessment data and ratings
• • Uploaded files and materials

8.3 Licence Grant

You grant us a limited licence to process, store, and display your content solely for the purpose of providing our services to you and your authorised users.

9. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

9.1 Data Security

We implement industry-standard security measures to protect your data, including:

• • Encryption of data in transit and at rest
• • Regular security audits and monitoring
• • Access controls and authentication systems
• • Compliance with UK GDPR and data protection laws

9.2 Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws. You are responsible for ensuring you have appropriate consent and authority to upload data to our platform.

10. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted service. Our services may be temporarily unavailable due to:

• • Scheduled maintenance and updates
• • Technical issues or system failures
• • Third-party service dependencies
• • Force majeure events

We will provide reasonable notice of planned maintenance and work to minimise service disruptions.

11. Limitation of Liability

To the maximum extent permitted by law:

11.1 Service Disclaimers

• • Our services are provided "as is" and "as available"
• • We make no warranties regarding service availability or performance
• • We do not guarantee compliance with CQC requirements
• • Users are responsible for their own compliance obligations

11.2 Liability Limits

Our total liability for any claims arising from these Terms or our services shall not exceed:

• • The amount you paid us in the 12 months preceding the claim
• • £1,000, whichever is greater

11.3 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

12. Indemnification

You agree to indemnify, defend, and hold harmless CQC Navigator, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• • Your use or misuse of our services
• • Your violation of these Terms
• • Your violation of applicable laws or regulations
• • Content you submit or make available through our services
• • Your infringement of third-party rights

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• • Cancelling your subscription through account settings
• • Contacting our support team
• • Following the cancellation process in your account

13.2 Termination by Us

We may suspend or terminate your account immediately if:

• • You violate these Terms
• • Payment is overdue by more than 30 days
• • We reasonably believe termination is necessary to protect our services or users

13.3 Effect of Termination

Upon termination:

• • Your access to our services will be immediately suspended
• • You may export your data for 30 days after termination
• • We will delete your data in accordance with our retention policy
• • Outstanding payment obligations will remain in effect

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We both agree to first attempt resolution of disputes through good faith negotiations before initiating formal legal proceedings.

15. Changes to These Terms

We may update these Terms periodically to reflect:

• • Changes to our services or business practices
• • Legal or regulatory requirements
• • Industry standards and best practices

We will notify you of material changes through:

• • Email notification to your registered address
• • Prominent notices within our platform
• • Updates to the "last updated" date above

Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms or need to contact us:

We aim to respond to all enquiries within 2 business days.